Designing Better Spaces: Sketching Hospitals and Airports for Insight– 2016
This project focused on exploring the complexities of hospital environments, with the goal of identifying potential challenges. I sketched various hospital spaces quickly, not just capturing their visual aspects but also observing and noting issues from the user’s perspective. Additionally, I visited an airport to draw inspiration for efficient systems that could be applied to hospitals. By observing the fast-paced processes at the airport, I immediately noted any inefficiencies or discomforts, incorporating these insights into my sketches. The sketches went beyond simply illustrating scenes—they allowed me to analyze spaces, identify key issues, and consider how airport efficiency systems could be adapted to enhance hospital environments.
Unlike photographs, sketches can instantly capture the atmosphere and emotions of a moment. Additionally, with sketches, you can quickly decide what to emphasize and where to focus, allowing you to omit unnecessary details and swiftly identify key issues or areas for improvement. For example, while sketching the complex corridors within the hospital, I noted potential problems with the flow of space or the movement of pedestrians, and recorded the potential congestion or discomfort that might arise as a result.
This approach proved to be a more intuitive and practical method for identifying issues in hospital design. The process of observing the environment in real-time and quickly sketching ideas provided far deeper insights than photographs could have. A hospital is more than just a building; it is an environment closely tied to people's health and safety. Therefore, these quick sketches played a crucial role in recognizing problems more accurately and in developing practical solutions.
For this project, I designed a kiosk for hospital check-in processes. To create a warm and approachable atmosphere, I used natural wood materials, while choosing white plastic for the interior to emphasize cleanliness and hygiene. In addition to the QR code wristband for recording and receiving information, I integrated various other user-friendly features to enhance convenience. These include functions that streamline the check-in process, making it easier for visitors to access information and complete the procedure.
I also considered users who may have difficulty standing for long periods or children, ensuring the kiosk’s height and position were adjusted for better accessibility. These thoughtful design choices aim to improve the overall user experience during the hospital check-in process.
Since kiosks handle sensitive information, such as medical data and payment details, it can be uncomfortable when others are nearby. To address this, I designed the layout of multiple kiosks, as shown in the adjacent image, to enhance security and provide users with more privacy. By strategically positioning the kiosks, users can have a more personal space, minimizing discomfort and protecting their privacy.